Yes, installation is included in the price of most of our headstones and memorial packages. Our professional installation team coordinates directly with cemeteries to handle permits, foundations, and setting. Some cemeteries may require additional fees for foundation or setting permits which will be communicated to you beforehand.
Shipping costs vary depending on the size and weight of the memorial and the delivery location. For most orders within the continental United States, we offer competitive flat-rate shipping. Contact our team for a specific shipping quote for your order. Many of our full-service packages include delivery at no additional cost.
Yes, standard engraving is included in all of our headstone packages. This covers names, dates, and standard epitaphs. Custom artwork, portraits, logos, or complex designs may incur additional charges. We provide a detailed quote before production so there are no surprises.
Yes, many of our packages include a complimentary porcelain photo. We use high-quality, weather-resistant porcelain photos that are designed to last a lifetime. Simply provide us with a high-resolution photo and our team will create a beautiful porcelain portrait for your memorial.
Yes, we offer special pricing for funeral homes, cemeteries, and bulk orders. Our wholesale program provides competitive rates and dedicated support for industry professionals. Contact our sales team to discuss partnership opportunities and volume discounts.
Absolutely! We provide a complimentary 3D design preview for every order. Our design team creates a realistic 3D rendering of your memorial so you can see exactly how it will look before we begin production. You can request changes until you're completely satisfied with the design.
We use premium-quality granite imported from around the world, including India, China, and domestic sources. Our granite is selected for its durability, beauty, and weather resistance. We also offer bronze plaques and markers. Each material is chosen for its ability to withstand the elements and maintain its beauty for generations.
Our typical production time is 8-12 weeks from final design approval. Rush orders may be available for an additional fee. Installation scheduling depends on cemetery availability and weather conditions. We keep you updated throughout the entire process so you always know the status of your order.
All of our memorials are fully insured during shipping. In the rare event that damage occurs during transit, we will replace the memorial at no additional cost to you. Please inspect your delivery upon arrival and report any damage within 48 hours so we can begin the replacement process immediately.
You can place an order by visiting one of our showrooms, calling us at +1 210 934 3812, or filling out our online contact form. Our memorial consultants will guide you through the entire process — from selecting the right memorial to finalizing the design and coordinating installation.
We regularly run promotions and seasonal discounts. Take our Memorial Design Quiz to receive a 10% discount on your order. We also offer our best price guarantee — if you find a comparable memorial at a lower price, we'll work to match or beat it. Contact our team for current offers.
Yes! We offer flexible payment plans through Klarna for up to 24 months, as well as our own 0% in-house financing options. No credit check is required for our in-house payment plans. This allows you to honor your loved one with a beautiful memorial while managing your budget comfortably.
Absolutely. Every cemetery has specific rules regarding headstone size, material, and design. Our experienced team is familiar with requirements at cemeteries across the country. We'll research your cemetery's guidelines and ensure your memorial meets all specifications before production begins.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), bank transfers, checks, and cash payments at our showrooms. We also offer Klarna financing for up to 24 months and our own 0% in-house financing program.
Yes, all of our memorials come with a lifetime warranty covering defects in materials and craftsmanship. This includes the stone itself, engraving quality, and structural integrity. Our warranty does not cover damage from natural disasters, vandalism, or improper maintenance by third parties.
Yes, pre-need ordering is available. Many customers choose to plan ahead and order their memorial in advance. We can store your completed memorial at our facility until it's needed. This also allows you to lock in current pricing and ensure your wishes are fulfilled exactly as you envision.
Yes, we proudly offer special discounts for veterans and active military personnel as a token of our gratitude for their service. We can also assist with VA memorial benefits and coordinate with national cemeteries. Contact our team for details on our veterans discount program.
Yes, we offer special pricing for first responders including police officers, firefighters, EMTs, and paramedics. We recognize and honor the sacrifices made by first responders and their families. Please provide valid identification to receive your first responder discount.